*Return and Refund Policy*

*1. Return Eligibility*

At Agam Creations, we aim to ensure you are delighted with your purchase. If you need to return an item, please be aware of the following conditions:

- *Returns Must be Initiated Within 14 Days:* From the date of receipt.
- *Item Condition:* Jewelry must be unworn, in its original condition, and in the original packaging.
- *Custom or Personalized Items:* These are not eligible for returns or exchanges.
- *Change of Mind:* Returns are not accepted for items purchased due to a change of mind.

*2. Return Process*

To return an item, please follow these steps:

1. *Obtain Return Authorization:* Contact our customer service team at support@agmcreation.com to receive a Return Authorization Number (RAN).
2. *Package Opening Video:* Record a video while opening the package. This video must clearly show the item and its packaging. Send this video along with your return request to verify the condition of the item upon receipt.
3. *Return Shipping:* Securely pack the item with its original packaging and any included documentation. Use a trackable shipping method to return the item to the address provided by our customer service team.

*3. Refunds*

After we receive and inspect the returned item, we will process your refund. Note the following:

- *Refunds:* Issued to the original payment method.
- *Shipping Costs:* Non-refundable.
- *Processing Time:* Refunds may take up to 14 business days from the date we receive the returned item.

*4. Damaged or Defective Items*

If you receive an item that is damaged or defective:

1. *Report Within 24 Hours:* Contact our customer service team at support@agmcreation.com within 24 hours of receipt.
2. *Provide Package Opening Video:* Submit the video showing the item and its packaging to support your claim.

We will arrange a replacement or full refund, including any associated shipping costs, once we verify the issue.

*5. Exchanges*

For exchanges, please follow the return process to return the original item and place a new order for the desired piece.

*6. Contact Information*

For any questions or concerns about returns or refunds, please contact our customer service team at:

Email: support@agmcreation.com
Phone: 61469776087

Thank you for shopping with Agam Creations. We appreciate your business and are dedicated to providing you with exceptional service and beautiful jewelry.